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WHAT IS SYNAPSE MOBILE?

There are two parts of Enjay Synapse Cell Resolution.

1. Enjay Synapse Cell – CRM Module.
2. Enjay Synapse Cell – Android App.

Synapse Cell is an Android based mostly App which works with Sugar CRM or any Sugar Variant (like SuiteCRM). It permits your Android telephone to behave as a name centre machine. Eg: A name involves your cell, and a pop-up will seem in your CRM, OR you click on on the Quantity in CRM, and Synapse Cell robotically dials from Android Cellphone. 

It’s also possible to use Synapse to ship/obtain SMS. All Calls/SMS (Inbound/outbound) are logged into CRM robotically. Even the calls are recorded (Circumstances apply) and recording is positioned in CRM (Calls Module).

HOW SYNAPSE WORKS…

You get any name in your cell, and your CRM display screen will pop up the small print of the caller.

1. You click on on any quantity in Seattle and a name is robotically dial out of your cell
2. All of the calls incoming and outgoing are logged robotically into CRM
3. Name recording can be synced with CRM which implies you may entry name recording logs from CRM
4. Calls are recorded on the Android app, and they’re periodically synchronized to CRM

REQUIREMENTS TO USE ENJAY SYNAPSE 

1. A browser on any PC for accessing the CRM.
2. An Android telephone the place you may set up Enjay synapse cell app. Android telephone ought to be about android 4.4
3. It is most well-liked to have each the Android telephone and the PC along with your browser ought to be in identical Wi-Fi. Nevertheless even when Cell is on 3G and your PC utilizing Wifi, then additionally it could possibly work easily.

ENJAY SYNAPSE FEATURE LIST 

1. Incoming Name Popup.
2. Click on to Name for outgoing Calls.
3. Name logging instantly into CRM.
4. Name Recording file instantly into CRM.
5. Ship SMS out of your CRM, and it goes out of your Cell.
6. For those who obtain SMS in your Cell, it will get logged into CRM.
7. All Calls/SMS logged into CRM are robotically associated (to Lead/Contact/Account) and assigned to the actual consumer.

ADVANTAGES OF USING ENJAY SYNAPSE CALL CENTRE: 

1. 1. No Capex required for setup. No {hardware} or costly software program wanted for set up.
      1. No Telephony Server (or EPABX Required).
      2. CRM server not required to be put in on-premise.
      3. No PRI Modems required.
      4. No IP Telephones required.
      5. No Cabling required.

1. 1. PRI Issues
      1. PRI traces are exhausting to get as a consequence of Technical and feasibility points.
      2. Calls finished from PRI traces are a lot costlier than GSM SIMs.
      3. Not appropriate for smaller Groups since PRI at all times is available in bulk of 10/30 traces.
      4. Month-to-month Finances (or dedication) is far increased and never reasonably priced for smaller teams.
      5. If some buyer lodges some DNC (Do Not Name) violation criticism complete PRI line is blocked – which implies your complete Name centre is down.

1. 1. Different Benefits
      1. Every Quantity is certain to Particular person Brokers. So no want of Clever routeing.
      2. Response charges to landline (or Telemarketing) Numbers are at all times low. So calling from GSM (Cell) Quantity will increase your likelihood of name pickup.
      3. Some stage of Name Distribution and Name Queue may be achieved utilizing Cell Forwarding options (like if Busy then switch to different Cell Quantity or if not picked up inside sure seconds then switch to a different Cell quantity). Be aware: These companies are offered by your Telecom Operator and never Synapse Cell.

1. 1. Expertise Benefits
      1. All calls are logged robotically into CRM. Which suggests you get nice reporting.
      2. Missed Name Administration (proper from CRM dashboard).
      3. Name recording file proper into CRM (Calls Module).
      4. Calls get associated to Leads / Contacts / Accounts instantly into CRM.
      5. Name disposition is chosen instantly into CRM (a lot simpler to handle).
      6. Do Lead / Gross sales Administration additionally together with standard telephony, which will increase effectivity to a lot increased stage.
      7. You’re managing the whole lot on Massive Display screen within the browser, which is far simpler to deal with as in comparison with Cell machine.
      8. You may have a number of campaigns for a number of customers (or teams).
      9. The large benefit with information safety, as you aren’t giving Excel information to callers, however you might be importing it securely. Customers can solely originate calls, they usually can not obtain all the info.

1. 1. Glorious Reporting
      1. Consumer sensible calls.
      2. Whole name period
      3. Productiveness experiences.
      4. Plenty of customized experiences from CRM platform.

1. 1. Enhanced Productiveness
      1. Enjay Synapse Helps SMS and Electronic mail Templates.
      2. Supervisor/Admin can see dwell reporting and statistics.

ADVANTAGES OF ENJAY SYNAPSE MOBILE OVER CLOUD TELEPHONY SOLUTION 

1. Cloud telephony there may be at all times double billing as a result of every name requires two channels.
2. GSM Calling charges are lowest in comparison with another telephone line (PRI or Landline)
3. The largest benefit is that You personal the quantity. You aren’t getting tied as much as Cloud telephony supplier.
4. If Buyer calls you – you see the Buyer’s Quantity.
5. For those who name the Buyer – Buyer sees your quantity 김해휴대폰성지.

FAQ: 

1. 1. Which Android OS are supported.
      1. Android 4.4 and above.

1. 1. Is Synapse Cell out there on iOS telephones?
      1. NO, It isn’t out there and No quick plans for releasing.

1. 1. Which Sugar CRM variations / Editions are supported.
      1. Sugar CRM. 6.5.x (Any version – CE, Professional, Ent)

1. 1. Which Suite CRM variations / Editions are supported.
      1. Any Suite CRM model which is predicated on Sugar model 6.5.x or above.

1. 1. Find out how to Purchase Synapse Cell
      1. Click on on above button for Demo, refill the shape and we are going to join you.

1. 1. What’s the Synapse Cell subscription mannequin
      1. Synapse Cell is priced per consumer per 30 days foundation.

1. 1. Can Synapse Cell work if there may be No Web connection to Cell or if My CRM is onsite?
      1. The one requirement is that each Cell and CRM ought to be in single Community. So you probably have onsite Server and all of your customers are native. There isn’t a web required.

1. 1. What permissions do I’ve to permit in my Cell Gadget for working Synapse Cell?
      1. Handle Cellphone Calls.
      2. Report Audio
      3. Entry Media
      4. Entry Contacts
      5. Entry SMS

1. 1. How does name recording characteristic work in Synapse Cell?
      1. Voice file is recorded and saved in Cell machine after which uploaded to CRM occasion after couple of minutes
      2. Voice of one other occasion could also be feeble (this is because of Android Safety characteristic). Few machine might even not help the recording. Recording works very easily on Samsung Mobiles.